Returns Policy
At Furnesh Maison, each piece is made with care. However, we understand sometimes things don’t work out.
Return Eligibility:
- Returns accepted only for damaged, defective, or incorrect items.
- You must raise a return request within 7 days of delivery.
- Product must be unused, in original packaging with all tags intact.
How to Initiate a Return:
Email us at [your email] with:
1. Order ID
2. Clear photos of the issue
3. Brief description of the problem
We’ll arrange pickup and inspect the product before approving the return.
Non-Returnable Items:
- Custom or made-to-order furniture
- Items used, altered, or damaged by the customer
Refund and Exchange Policy
Your satisfaction is important to us. Here’s how refunds and exchanges work:
Refunds:
- Refunds are issued only after returned items pass our inspection.
- Refunds will be processed to your original payment method within 7–10 business days of approval.
Exchanges:
- If you received a wrong or defective product, we will exchange it at no extra cost.
- Exchanges are only possible if the request is raised within 7 days of delivery.
Cancellations:
- You can cancel your order within 24 hours of placing it.
- Post that, cancellations are not accepted for made-to-order items.